Requests or tickets may be submitted to Unison Customer Support in one of many different ways.
- A ticket may be submitted via email using one of the following email addresses:
Unison PRISM Support: acqsupport@unisonglobal.com
Unison PRISM Grants Support: fasupport@unisonglobal.com
Unison FedConnect Support: fcsupport@unisonglobal.com
Unison MRA Support: mrasupport@unisonglobal.freshdesk.com
Unison CLM Support: spectrumsupport@unisonglobal.freshdesk.com
Unison VAO Support: VAOCustomerCare@gotovao.com
Unison Cost Engineering Support: costengineeringsupport@unisonglobal.com
Unison PM Suite Support: pmsupport@unisonglobal.freshdesk.com
Unison Marketplace Support: marketplacesupport@unisonglobal.com
Unison Pathfinder Support: pathfindersupport@unisonglobal.freshdesk.com
- A ticket is automatically created upon calling our support phone lines:
Unison Support Phone: 1.800.899.6665
PRISM: Option 1
FedConnect: Option 2
Other Assistance: Option 3
CLM Support Phone: 1.844.501.1256
Marketplace Support Phone: 1.223.332.4343
VAO Support Phone: 1.571.350.0886
- A ticket may be submitted here on the support portal (Freshdesk), whether you are logged in or not, by clicking the "New Support Ticket" button on the homepage:
- A ticket will be submitted automatically upon providing feedback on a solution article in the support portal (such as this one):
- A ticket will be automatically created when a new Forum topic is posted in either the "PRISM Feature Requests" forum or the "Report a Problem" forum, which will be linked to the forum topic for Unison Customer Care to reference. You must be logged into Freshdesk to be able to view or post to the Forums.
